Keep play in perspective
Responsible Gaming
Gambling is for adults aged 18 and over. Treat it as entertainment, never as a way to earn income or solve money problems. Losing money is always a possibility.
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Set limits before you start
- Protect essential spending. Keep rent, bills, food, savings and debt repayments separate from any money you decide to spend on gambling.
- Decide a spending and time limit in advance. Stop when you reach either limit, and keep track of what you actually spend.
- Never borrow to gamble or chase a loss. Increasing your spending does not guarantee that you will recover money.
- Take regular breaks. Avoid gambling when upset, under the influence of alcohol or drugs, or unable to make clear decisions.
Limits can help you control your choices, but they do not remove the risk of harm.
Recognise when to take a break
Warning signs can include spending more time or money than planned, hiding your spending, gambling to escape worries, trying to win back losses or finding it difficult to stop. Gambling that affects sleep, relationships, work or everyday expenses is a reason to pause and seek support.
You do not need to wait until a problem feels severe. Talking with someone you trust or a support service can help you decide your next step.
Breaks, restrictions and account closure
Ask the platform where you hold an account about the spending limits, time-outs, self-exclusion or closure options it offers. Request clear confirmation of what a restriction covers, when it takes effect and whether it can be reversed.
These controls vary between services. Do not assume that a restriction on one account applies to other platforms. If you want to stop, consider removing shortcuts and promotional messages that encourage you to return.
The website enquiries address cannot apply restrictions to a player account. Contact the account provider directly, and use the support options below if you need help taking the next step.
Free, confidential support in Australia
Gambling Help Online provides free, confidential online counselling and resources for people affected by gambling, including family members and friends.
The National Gambling Helpline — 1800 858 858 offers free, confidential support 24 hours a day, seven days a week.
Service details: Australian Government gambling support services.
If you are worried about someone else
Choose a calm time to talk about the changes you have noticed, listen without judgement and avoid offering money to cover further gambling. You can contact a gambling support service for advice for yourself, even if the other person is not ready to seek help.
Set boundaries that protect your own finances and wellbeing. Support is available for partners, relatives and friends as well as the person gambling.